Basir has been involved in software development, VoIP and infrastructure planning, call center technology, IT and tech support for 30 years. Before Pavo, he served as call center general manager and IT and support infrastructure director of CallSocket LP. Basir was the CTO at Alliance Financial, after serving as the director of customer service for the Global Investment Group. He also led the senior technical worldwide support engineer/telecommunications team at Siemens-Munich and at Aspect. Basir has a B.S. in computer science from San Jose State University.