Platform for Сonnecting restaurant businesses of Blockchain technology.
Blockchain technology ensures transparency and trust in the businesses and customer relationship. Exclusive deals and discounts are exchanged for anonymous visits and feedback on the customer experience.Patrons remain anonymous while dining at various participating restaurants. After submitting feedback, the customers are rewarded with a deal coupon that can be used in the next visit. Lunch Money tokens are used as earned incentives for completing secret shops and repeat visits.
Restaurant P.I. is a SaaS app that uses virtual tokens to motivate restaurant and bar goers to submit feedback based on their experience , in exchange for exclusive deals and discounts.This paper describes how we use Blockchain technology and smart contracts to integrate an economic dimension to the Restaurant P.I. App. Through this platform all feedback left by users for a restaurant or bar will be profitable. In result, the owners can improve and grow their businesses. The Restaurant P.I. app and this white paper have been forged after its founders years of experience in the customer service domain, business consulting and from advice given by Blockchain experts. The app is currently available on Google Play and is waiting for its Token Exchange . The Restaurant P.I. platform will create a secret shopper ecosystem in cities worldwide. Users will be able to receive deals and earn tokens for leaving feedback for a bar or a restaurant via the app. Users will be able to store their LMY tokens in the Trust Wallet App, or use them toward their meals at a participating food businesses .The Restaurant P.I. goal is to improve the customer experience at every point of service through anonymous customer oversights.
In the US, customers often complain about poor customer service at restaurants. Restaurants on the other hand find it hard to retain loyal customers , scale their business and increase their revenue. According to restaurant and food marketing research, loyal repeat customers of a restaurant account for at least 33 percent of the total revenue. While they may only account for as low as 15 percent of the total customer base. With so many emerging and existing restaurant options in the market , customers have developed very little tolerance for the compromised service quality at restaurants. Their most common and crucial complaints include poor food quality , poor customer service , finite menus , lack of healthy options, lack of hygiene, inconsistency in quality, lack of loyalty incentives and negative feedback from other restaurant visitors. To rival these issues, what can be the possible solution for a win-win situation for customers and restaurant owners? Enter Restaurant P.I., it is an on-demand secret shopper (mystery shopper) service for restaurant and bar businesses. Restaurant owners can post exclusive deals and discounts on the Restaurant P.I. platform.These deals can be exchanged by customers for secretive and anonymous visits. Next, the customer will be able to submit valuablefeedback via the app on their experience. Once feedback by the customer is approved, he/she is awarded with a coupon that can be redeemed during the next visit to the restaurant.
How Does it work?
Restaurant P.I. is a platform that serves as a portal between local restaurant owners and customers around them.Blockchain technology ensures transparency and trust in the businesses and customer relationship. Exclusive deals and discounts are exchanged for anonymous visits and feedback on the customer experience.Patrons remain anonymous while dining at various participating restaurants. After submitting feedback, the customers are rewarded with a deal coupon that can be used in the next visit. Lunch Money tokens are used as earned incentives for completing secret shops and repeat visits.
The solution and the product
The above questions can be answered with “ continuous and anonymous customer oversights.” This protocol can improve the customer experience at every point of service.This can be achieved via a Blockchain technology platform that contains the necessary features for the customer as well as the business. As an incentive to the individual users of the app for their activity, a virtual token can be introduced as a reward/ Incentive. Participating restaurant and bar businesses will be listed on the app. They can upload information which will show potential customers the exclusive deals and discounts that are being offered.